Saturday, September 4, 2010

Price Scans Wrong - You Get it for Free!

Attention All Canadians!  Did you know about the "Scanning Code of Practice"?  Most major retailers in Canada participate in this "voluntary scanning code".  This is a policy that if the price of the item you are purchasing scans higher than the shelf price or any other advertised price, you get the item for free if it's under $10.  If the item is over $10, you get $10 off!

My friend and I went to London Drugs on the weekend, and she bought a bottle of eco-friendly glass cleaner.  It was on sale (clearly marked on the shelf).  When she took it to the cashier, the price was almost $2.00 higher than the sale price.  I immediately brought it to the cashier's attention that there is a policy about getting the item for free if it scans higher.  She sent us over to Customer Service, and they processed the sale.  My friend got her glass cleaner for free!  This has happened to me before at another store, so it pays to know your prices and to watch as they scan the items through. The only thing is that you have to remember to mention the "Scanning Code of Practice" because not everyone knows about it.  Most of the larger stores like Shopper's, London Drugs, Wal-Mart and Superstore have the Scanning Code of Practice sign displayed in a visible area. 

Scanner price accuracy for consumers is what this is all about.  In order to ensure fair practices, we all need to know our rights in terms of the Scanning Code of Practice.  On the Bright Side, if we notice a scanned price is wrong, we get it for free (or $10 off).

I am not sure if the US, Mexico or other countries have a policy like this.  Check it out.

To get the details from the Competition Bureau of Canada, go to this link: Scanner Price Accuracy Voluntary Code;

Have a great day!

~ Angela Gentile

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